Our contact details

Company Name: Rare Whisky Vault Limited

Address: 71-75 Shelton Street, London, England, WC2H 9JQ

Phone Number: +44 (0)204 5322772

E-mail: info@rarewhiskyvault.com

We encourage you to read this policy thoroughly. We take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it.

This policy applies to the processing of your personal data when you visit our website at www.rarewhiskyvault.com

and if you purchase goods or services from Rare Whisky Vault Limited.

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (e.g., name, date of birth and contact details)
• Payment and credit information (if applicable)
• Copy of ID and proof of address (if making a purchase)
• Bank account information (if paying by bank transfer), transaction and product details
• Website user stats
• Revenue trader status information and any other information as required by HMRC to ensure compliance

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To process your purchase of goods or services in a compliant manner, according to HMRC regulations
• To process payments
• To maintain the services for the agreed period, in accordance with our Terms & Conditions
• To perform sufficient due diligence audits and checks as required by HMRC
• To enable you to access our website and use our services
• To improve our website
• To confirm your identity and authenticate the information you provide
• To send you service communications
• To let you know about significant changes to our products, services or terms
• To maintain our records and other administrative functions
• To comply with the law

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• It is necessary for performance of a contract or to comply with law – in most cases, the information described above will be provided to us by you because you want to make a purchase or take services from us and our use of your information will be governed by contract terms. If you choose not to give all or some of the information to us, this may affect our ability to provide the services you want, to you.
• Your consent – we obtain your consent when we use non-essential cookies, or technology similar to cookies, and/or collect information about the device you use to access our website. You will be asked to consent to the use of nonessential cookies before using our website. You are able to remove your consent at any time. You are also able to ask for access to the personal information we hold about you or request for it to be updated. You can do this by contacting info@rarewhiskyvault.com. Further information about the cookies is included in our Website Privacy Policy.
• Necessary in our legitimate interests or those of a third party – to send you service communications, to maintain our records, to perform due diligence checks and routine audits in accordance with HMRC regulations.

Who we share your personal information with

We share your personal information with those persons who need to handle it so we can provide the products and services that you have purchased (e.g., our suppliers and warehousing partners). We may also provide your personal information to relevant bodies if we are required to do so by law. This may be for the purposes of preventing or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints, or assessing how well a particular industry sector is working.

How we store your personal information

Your information is securely stored on encrypted cloud servers which use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure. We keep your information for the duration of your contract with us and as long as required to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next

and depend on the products or services you have purchased, so the amount of time we keep your information for may vary. In all cases, our need to use your personal information will be reassessed on a regular basis, and information that is no longer required for any purposes will be safely disposed of.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@rarewhiskyvault.com if you wish to make a request.

Changes to this Privacy Policy

We can update this Privacy Policy at any time and ideally you should check it regularly for updates. We won’t alert you to every little change, but if there are any really important changes to the Policy or how we use your information we’ll let you know and where appropriate ask for your consent.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@rarewhiskyvault.com. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk